RETURNS

WHY WE DON’T OFFER FREE RETURNS

We can’t do everything for the environment, but we can always do something.
Every time a product is shipped back and forth, carbon emissions are generated from the transportation – return shipments mean double transportation, which in turn increases the burden on our environment.

By charging for returns, we can:

• Reduce unnecessary returns, as customers think more carefully before placing an order

• Reduce waste in the form of single-use packaging such as boxes, labels and shipping documents.

Return management involves more than just transportation, as returned goods need to be cleaned, repackaged or relabeled – this requires additional resources, both in terms of staff and packaging. In worst case scenarios, returned products cannot be resold and may end up as waste.

By making more conscious choices at every step, from ordering to return, we contribute to a more sustainable future. By charging for returns, we reduce unnecessary transportation, packaging waste, labels, and even jewellery, as well as resource wastage – while also encouraging more thoughtful purchases.

Therefore, we have chosen not to offer free returns. Instead, we want to focus on helping you find the right jewellery that you truly love.

We of course understand that not every purchase can be a perfect match and that a return may sometimes be necessary. If you wish to return an item, you can find all the information here.

Can’t find the answer to your question?

Contact us:

info@astrid-agnes.com

RETURNS WITHIN SWEDEN

You have the right to return or exchange your purchase within 30 days from when you received your order. The item must be returned in unused and undamaged condition. We do not accept returns if the seal has been broken.

A return costs 49,00 SEK. This amount will be deducted from the total refund when you complete a return.

How to make a return:

Fill out the included return form and send it along with the item you wish to return – please note that you must explain the reason for your return; otherwise, we cannot process it.

Contact us by sending an email to: info@cavaxodesign.com – inform us that you want to make a return, and include your name and order number.

We will get back to you as soon as possible with further instructions.

Would you prefer to drop off your return directly in a mailbox?

Send it as a regular letter to the address below. You will need to cover the postage yourself.

Cavaxo Design A

Birger Svenssons väg 

432 40 Varberg

The purchase amount will be fully refunded no later than 30 days after we have received the item and confirmed that it is not damaged. If the item was ordered via invoice with Klarna, we recommend that you return the item to us before the invoice’s due date. Report the return to Klarna so they can pause your invoice.

EXCHANGE OF ITEM

You have 30 days to exchange your item from the date you placed your order. The item must be returned in unused and undamaged condition – we do not accept exchanges if the seal has been broken.

Exchanging an item is FREE.

How to exchange your item:

Fill out the included return form and send it along with the item you wish to exchange.

Contact us by sending an email to info@cavaxodesign.com – inform us that you want to make an exchange and include your name and order number.

We will get back to you as soon as possible with further instructions.

CLAIMS

If an item is defective or faulty, please contact us as soon as possible via email:
info@cavaxodesign.com – we will get back to you as soon as possible with further instructions.

A claim is, of course, completely free of shipping charges. Items returned with cash on delivery or collect on delivery will not be accepted by us. We also do not compensate for items that have clearly been misused. Please refer to our care instructions to ensure that you are taking proper care of your jewellery.